Complaints & Feedback

How to get your complaints and problems resolved

As a CoreStaff client, supplier or field employee, you have the right to expect quality service and support at all times. It's something we're committed to and take pride in delivering.

If you think we've made a mistake or provided a service that doesn't meet your expectations, please let us know. We appreciate the opportunity to put things right and identify what we can do better.

You can let us know about your concern in any of the following ways:

• Phone or call into your nearest CoreStaff office

A quick discussion with one of our staff is often all that’s needed to sort out your concern. If a solution can’t be found, you should ask to speak to the branch manager. The branch manager will make sure your complaint is investigated promptly.

• Phone the Branch Manager directly

The Branch Manager will make sure your complaint is investigated promptly.

• If you are still unsatisfied with the response

If you feel that the Branch Manager you dealt with hasn’t resolved your complaint to your satisfaction, you can do any of the following:

• Ask the Branch Manager to pass your concerns on to the General Manager for the State.

• Document your concern by filling out our Customer Feedback Form. Include all the details of your complaint and what you would like to see happen as a result. The form is available from each branch or online here.

• The completed form can be handed in at your nearest CoreStaff branch or email it to: feedback@corestaff.com.au

If you complete the form via our website it is automatically forwarded to feedback@corestaff.com.au. This email address is cleared daily and will be forwarded to the appropriate State General Manager for immediate action.

• If you believe that the issue still has not been dealt with satisfactorily

 Please contact our Chief Executive Officer by phoning (08) 8942 6666 or by writing to
The CoreStaff CEO,
GPO Box 1113,
Darwin, NT 0801

Once we’ve received your complaint we will acknowledge receipt within 5 business days and review and resolve your concerns as quickly and fairly as possible. We will keep in regular contact with you until your complaint has been resolved.

Click here to view the online complaints/feedback form