ICT Service Centre Officer
ICT Service Centre Officer
Job Type:
Casual
Location:
Other, Northern Territory
Category:
Call Centre & Customer Service
Sub Category:
Customer Service
Date Published:
21-Apr-2026
Job Reference
1037219
CoreStaff Darwin have a exciting opportunity for a ICT Service Centre Officer!
Our Client is a government-owned corporation who transmits and distributes electricity, and provides water and sewerage services, across the Northern Territory.
We have an exciting opportunity for 6 month contract (possible for extension).
About the Role & Responsibilities
The Service Centre Officer is responsible for providing high quality, timely and customer focused ICT support for our client’s users and customers.
We are seeking a proactive and detail-oriented individual who is collaborative, engaging, and eager to contribute to a high-performing team, based in our office in Darwin City!
Role Duties:
Benefits
CoreStaff is a leader in workplace diversity, and we encourage applications from Indigenous Australians for all roles, females for non-traditional female roles, and applicants with disabilities to apply for all of our jobs.
If this sounds like you, please click the ‘APPLY NOW’ button today!!
Our Client is a government-owned corporation who transmits and distributes electricity, and provides water and sewerage services, across the Northern Territory.
We have an exciting opportunity for 6 month contract (possible for extension).
About the Role & Responsibilities
The Service Centre Officer is responsible for providing high quality, timely and customer focused ICT support for our client’s users and customers.
We are seeking a proactive and detail-oriented individual who is collaborative, engaging, and eager to contribute to a high-performing team, based in our office in Darwin City!
Role Duties:
- Act as the first point of contact for our client’s staff requiring assistance with Information, Communication and Technology (ICT) services
- Provide ICT incident management, request fulfilment, procurement, auditing and administrative services for the Corporation
- Provide ICT support and services through telephone, remote technology and field support to the Corporation
- Document and update knowledge documentation, work instructions and procedures pertaining to ICT services
- Provide, coordinate and facilitate a high standard of customer focussed service delivery outcomes working with a range of outsourced ICT service providers and in-house ICT staff
- Carry out duties in accordance with the Corporation’s safety and environmental policy, safety principles, corporate values and behaviours
- Demonstrated experience in providing high-level administration support.
- Demonstrated experience in working in a customer service/service centre environment.
- Demonstrated knowledge, experience and management with ICT services including mobile devices, desktop, laptop and tablet computers, multi-function devices, video and teleconferencing with the ability to troubleshoot faults and recommend solutions.
- Demonstrated customer service focus, including excellent written and verbal communication skills and the ability to work effectively across a variety of communication channels for the efficient and accurate transfer of information to external and internal stakeholders.
- Familiar with maintaining service levels, procurement tasks, and account maintenance
- Able to quickly learn new technologies and business systems
- ITIL knowledge or certification (desirable)
- Previous experience in an ICT service delivery environment (desirable)
- Candidates MUST be Darwin based and residing in the NT.
Benefits
- Tenure is for 6 months, with opportunity for extension
- This is an office and onsite based position working in Darwin City.
- Government-Owned Corporation
- Competitive pay rate of $60.91 p/h flat
- 36.75hr work week
- Career development opportunities
- Exclusive access to our benefits platform that offers savings at over 60 major Australian Retailers across the country
CoreStaff is a leader in workplace diversity, and we encourage applications from Indigenous Australians for all roles, females for non-traditional female roles, and applicants with disabilities to apply for all of our jobs.
If this sounds like you, please click the ‘APPLY NOW’ button today!!